Data and Operations Administrator, Donor Care

Summary

Organization:	Plan International Canada
Reports to:	Senior Manager, Donor Care
Location:	Toronto (Hybrid)
Status:	Permanent, full-time
Contact level:	B

The Position

Responsible for the day-to-day operations and support of the Genesys Cloud platform, helping Donor Care meet and exceed performance targets (KPIs). This includes creation and tracking of new campaigns and queues.
The incumbent will work with the Manager, Donor Care to prepare, communicate and execute daily plan, including dial plan, assignments, and schedules that ensure proper coverage on our various queues.
They will format and scrub donor lists in preparation for outbound dialing and voicemail drops. They will also execute daily voicemail drops
The Operations Coordinator will monitor real-time performance and queue stats, as well as make necessary queue changes to ensure acceptable service level and abandon rates.
They will support the operation of Donor Care through ad-hoc reporting/analysis requests, and other duties as required.
Support Donor Care’s new-hire training for Genesys and chat support when needed.

What success looks like?

Delivering effective, strategic plans that lead to Donor Care meeting and exceeding KPI targets.

Effective management of large amounts of data, and leveraging that data to ensure the cleanliness of DC outbound lists
Provides support to Donor Care Representatives, including Genesys Cloud, CRM and various other systems/processes.
Dedicated and committed to providing an outstanding and professional level of service.

As our ideal candidate you will have:

Advanced MS Excel skills (required), and ability to manage large amounts of data with great attention to detail.
Experience with CRM tools (e.g. Salesforce) and Microsoft Access is an asset.
Positive attitude, team player, and desire to help the DC team succeed.
Exceptional communication and problem-solving skills.
Previous outbound dialer experience.
1+ year experience in a dynamic contact center environment. Data related experience an asset.
Ability to learn new software or processes quickly.
Strong work ethic, attendance record and personal values that are consistent with those of Plan International’s corporate values.

How to Apply:

To express interest in this exciting opportunity, submit your resume and cover letter to https://plancanada.ca/apply by September 29, 2025.

Plan International Canada is a hybrid workplace. You will work from the office and from home.

The salary range for this position is anticipated to be between $ 44,000 and $ 55,000. We comprehensively evaluate a variety of factors to determine fair compensation, including experience, specific job-related skills, and relevant educational or professional training. Additionally, we ensure that compensation is equitable across our team and aligns with current market trends. This role also qualifies for an extensive benefits package and generous paid time off.

Plan International Canada hires based on merit and is strongly committed to equity and diversity within its community and to providing an inclusive workplace. Plan International Canada especially welcomes applications from Indigenous persons, persons with disabilities, visible minorities, women, persons of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.

If you have a disability that may affect your ability to perform in a role in which you are interested, we will be happy to discuss with you what adjustments or arrangements we can make to accommodate your needs. If your disability is likely to affect you adversely within the application process itself, please let us know (as soon as you feel comfortable to do so) by emailing gethired@plancanada.ca so that we can consider any adjustments to the process that will allow you to be considered fairly for the role.

Consistent with our Safeguarding Children and Young People Policy, the successful candidate must receive clearance by a police background check, including the vulnerable sector screen.

Applicants must be eligible to work in Canada for the duration of the work term. Proof of eligibility will be required.

What can you expect from joining a leading organization in the global movement to advance children’s rights and equality for girls?

Plan International Canada is the first non-profit organization to ever be inducted into Canada’s Most Admired Corporate Cultures Hall of Fame by Waterstone Human Capital. Here’s why: together, we have created a climate of trust and inclusivity – where diversity in people, ideas and approaches is not only respected, it’s encouraged.

We remain agile amid an ever-changing global landscape. Though we continue to evolve, our mission and strategic ambition will not change – and our work has never been so imperative. We will never stop believing in the multiplying power of girls and that every child deserves that right to learn, lead, decide and thrive. Our future success will be founded upon Plan International Canada’s 80+ year history of focusing on our mission, our core values, responding to challenges and seizing opportunities with purpose, relevance and impact.

Apply now »