Toronto, ON, CA
Manager, Donor Payments
Summary
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Organization: |
Plan International Canada |
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Reports to: |
Director, Finance & Audit |
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Location: |
Toronto (Mount Pleasant & Eglinton Avenue East) |
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Status: |
Current, Permanent, Full-Time |
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Contact level: |
C |
The Position
Plan International Canada is seeking a high‑performing Manager, Donor Payments — a strategic and operational leader who will oversee the organization’s end‑to‑end donor payment ecosystem. This role carries significant responsibility for ensuring the timely, accurate, and compliant processing of all donations received across Canada, safeguarding both donor trust and organizational accountability.
Reporting directly to the Director, Finance & Audit, you will bring deep expertise in managing large‑volume payment and donation processing environments, while providing thoughtful leadership to a team that plays a vital role in fueling Plan International Canada’s mission. You are an experienced people‑leader who excels in operational execution, continuous improvement, and cross‑functional partnership.
You are a forward‑thinking finance professional with a passion for operational excellence, team development, and inclusive leadership.
You are known for your analytical strength, operational discipline, and ability to communicate with clarity and confidence. You combine the rigour of a seasoned finance leader with the adaptability needed to thrive in a dynamic, mission‑driven organization - grounded in integrity, service quality, and collaborative partnership.
What success looks like?
- Provide oversight of the accurate, timely, and efficient daily intake and processing of all Canadian donations across multiple platforms and channels.
- Oversee depositing, reconciliation, and maintenance of donor payment records, ensuring the highest level of CRM data integrity within Salesforce.
- Collaborate seamlessly with fundraising, finance, accounting, and operations teams to enable effective donor stewardship and organizational decision‑making.
- Lead, mentor, and empower a team of eight, fostering a culture of service excellence, accountability, and continuous process improvement across all donor payment activities.
- Manage all operational processes ensuring that transaction flows, approvals, reconciliations, and controls meet corporate and regulatory standards.
- Ensure strict adherence to internal policies, financial controls, and compliance requirements, including PCI standards and data security protocols.
- Serve as the internal Salesforce subject‑matter expert for donor payments — guiding the team on best practices, troubleshooting, developing automation opportunities, and championing system enhancements.
- Drive operational excellence by identifying opportunities for process optimization, automation, and risk mitigation, reducing manual touchpoints and elevating accuracy and efficiency.
As our ideal candidate you will have:
- A bachelor’s degree from a recognized institution or an equivalent combination of education and relevant experience.
- Demonstrated leadership experience managing teams in payment processing, donation processing, or similar high‑volume transaction environments.
- Experience in the not‑for‑profit sector is an asset.
- Demonstrated success as a people leader, with the ability to coach, motivate, and support high‑performing teams.
- Strong technical aptitude, including experience with CRM platforms (Salesforce preferred), and advanced analytical and Excel skills.
- A proactive, flexible, and highly organized approach, along with strong communication and presentation skills.
- A strong customer‑experience orientation, with an understanding of how payment operations contribute to donor stewardship.
- Demonstrated ability to collaborate effectively with stakeholders at all levels — internal teams, cross‑functional partners, and external vendors.
- Strong problem‑solving abilities and capacity to meet stringent reporting and processing deadlines.
- A commitment to fostering a diverse, equitable, and inclusive team culture.
How to Apply:
To express interest in this exciting opportunity, please apply by February 26, 2026.
Plan International Canada is a hybrid workplace. You will work from the office and from home.
The salary range for this position is anticipated to be between $64,000 and $80,000. We comprehensively evaluate a variety of factors to determine fair compensation, including experience, specific job-related skills, and relevant educational or professional training. Additionally, we ensure that compensation is equitable across our team and aligns with current market trends. This role also qualifies for an extensive benefits package and generous paid time off.
Plan International Canada hires based on merit and is strongly committed to equity and diversity within its community and to providing an inclusive workplace. Plan International Canada especially welcomes applications from Indigenous persons, persons with disabilities, visible minorities, women, persons of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.
If you have a disability that may affect your ability to perform in a role in which you are interested, we will be happy to discuss with you what adjustments or arrangements we can make to accommodate your needs. If your disability is likely to affect you adversely within the application process itself, please let us know (as soon as you feel comfortable to do so) by emailing gethired@plancanada.ca so that we can consider any adjustments to the process that will allow you to be considered fairly for the role.
Consistent with our Safeguarding Children and Young People Policy, the successful candidate must receive clearance by a police background check, including the vulnerable sector screen.
Applicants must be eligible to work in Canada for the duration of the work term. Proof of eligibility will be required.