Location: 

Toronto, ON, CA

Req ID:  2110

Salesforce Business Analyst and Admin

Summary

Organization:

Plan International Canada

Reports to:

Senior Product Manager, Salesforce and Digital Experience

Location:

Toronto (Eglinton & Mount Pleasant) - Hybrid

Status:

Full-time, Temporary (12 months contract)

Contact level:

B

The Position

Business Analysis & Stakeholder Engagement

  • Partner with stakeholders to understand business processes and identify CRM-related improvement opportunities.
  • Lead discovery sessions, requirement-gathering workshops, and user interviews.
  • Translate business needs into clear and actionable user stories, process flows, and solution designs.
  • Manage the full lifecycle of requirements—from analysis and documentation to testing and validation.
  • Conduct gap analyses between current and desired states; propose data-driven, user-centric solutions.
  • Provide insights on Salesforce capabilities to guide stakeholders toward effective use of the platform.

 

Salesforce Administration & Configuration

  • Perform day-to-day administration, configuration, and support of Salesforce platform.
  • Create and manage objects, page layouts, record types, fields, workflows, flows, and validation rules.
  • Manage roles, profiles, permission sets, and sharing rules to ensure secure access and data visibility.
  • Maintain data quality and integrity through regular audits, deduplication, and import/export processes.
  • Develop reports and dashboards to enable decision-making and performance tracking.

 

Project & Change Management

  • Support Agile project delivery by participating in sprint planning, backlog grooming, and retrospectives.
  • Collaborate with architects, developers and integration specialists on custom solutions and enhancements.
  • Assist with change management efforts including user training, release planning, and communication.
  • Maintain thorough documentation of system configurations, user guides, and standard operating procedures.
  • Contribute to user acceptance testing (UAT), including test case creation, execution, and defect resolution.

 

Continuous Improvement & Innovation

  • Stay current with Salesforce platform releases, new features, and industry best practices.
  • Evaluate and recommend third-party tools or AppExchange products to extend platform capabilities.
  • Participate in the Salesforce community and certification programs to enhance your expertise.
  • Promote system adoption by delivering user support and training for new features and functionality.

What success looks like?

  • You’re a trusted, go-to advisor for stakeholders, confidently guiding them from discovery to delivery.
  • You build strong cross-functional relationships and advocate for solutions that balance business value with system sustainability.
  • You proactively identify opportunities for automation, streamlining, and improving business workflows.
  • You successfully manage multiple workstreams and changing priorities with agility and composure.
  • You facilitate change in a collaborative and user-centered way while maintaining governance and best practices.

As our ideal candidate you will have:

  • 2–5 years of hands-on experience as a Salesforce Administrator and/or Salesforce Business Analyst.
  • Salesforce Administrator Certification
  • Proficient in Salesforce configuration including Flows, Process Builder, validation rules, page layouts, and custom objects.
  • Solid understanding of Salesforce data model, security model, and user management.
  • Experience translating business requirements into system configurations and technical documentation.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to work with data: data cleansing, import/export, deduplication, and report creation.
  • Exceptional communication skills (written and verbal), with the ability to simplify complex ideas.
  • Experience supporting end users with troubleshooting, issue resolution, and training.
  • Proficiency with MS Office Suite, especially Excel and PowerPoint.
  • Familiarity with Agile methodologies and tools (e.g., JIRA, Trello, Confluence, Clarizen).

 

Nice to Have

  • Salesforce Business Analyst Certification or Platform App Builder Certification is a plus.
  • Experience in non-profit, higher education, or mission-driven organizations.
  • Understanding of Salesforce integrations via APIs, middleware, or third-party apps.
  • Familiarity with tools like FormAssembly, AdobeSign, or Salesforce Marketing Cloud
  • Experience working in a multi-cloud Salesforce environment (e.g., Sales, Service, Marketing, Nonprofit Cloud).

How to Apply:

 

To express interest in this exciting opportunity, submit your resume and cover letter to https://plancanada.ca/apply by August 28, 2025.  

 

Plan International Canada is a hybrid workplace. You will work from the office and from home.  

 

The salary range for this position is anticipated to be between $ 64,000 and $ 80,000. We comprehensively evaluate a variety of factors to determine fair compensation, including experience, specific job-related skills, and relevant educational or professional training. Additionally, we ensure that compensation is equitable across our team and aligns with current market trends. This role also qualifies for an extensive benefits package and generous paid time off.

 

Plan International Canada hires based on merit and is strongly committed to equity and diversity within its community and to providing an inclusive workplace. Plan International Canada especially welcomes applications from Indigenous persons, persons with disabilities, visible minorities, women, persons of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.

 

If you have a disability that may affect your ability to perform in a role in which you are interested, we will be happy to discuss with you what adjustments or arrangements we can make to accommodate your needs. If your disability is likely to affect you adversely within the application process itself, please let us know (as soon as you feel comfortable to do so) by emailing gethired@plancanada.ca so that we can consider any adjustments to the process that will allow you to be considered fairly for the role.

 

Consistent with our Safeguarding Children and Young People Policy, the successful candidate must receive clearance by a police background check, including the vulnerable sector screen.

 

Applicants must be eligible to work in Canada for the duration of the work term. Proof of eligibility will be required.

What can you expect from joining a leading organization in the global movement to advance children’s rights and equality for girls?

Plan International Canada is the first non-profit organization to ever be inducted into Canada’s Most Admired Corporate Cultures Hall of Fame by Waterstone Human Capital. Here’s why: together, we have created a climate of trust and inclusivity – where diversity in people, ideas and approaches is not only respected, it’s encouraged.

We remain agile amid an ever-changing global landscape. Though we continue to evolve, our mission and strategic ambition will not change – and our work has never been so imperative. We will never stop believing in the multiplying power of girls and that every child deserves that right to learn, lead, decide and thrive. Our future success will be founded upon Plan International Canada’s 80+ year history of focusing on our mission, our core values, responding to challenges and seizing opportunities with purpose, relevance and impact.